Frequently Asked Questions

Click the account icon in our site header or go to our Login page. Enter your email address and we'll send you a 6-digit verification code — no password needed. Once verified, your account is created and you can manage orders, addresses, and subscriptions.

Sign in to your account, then click on the order or subscription you'd like to update. Click the pencil icon next to the address you want to change, make your edits, and click Save.

Sign in to your account, go to the subscription or order that needs a payment update, and click the pencil icon next to Payment. From there you can select a different saved method or add a new credit card, debit card, or digital wallet.

After your order ships you'll receive a confirmation email with a tracking number. You can also sign in to your account and view the status of any order from your order history.

We use passwordless sign-in for security. Enter your email address on the login page and we'll send a 6-digit verification code to your inbox. Enter the code and you're in — no password to remember.

All subscription orders ship free. For one-time purchases, orders of $75 or more also qualify for free shipping.

Orders under $75 ship anywhere in the U.S. for a flat rate of $9.95.

We ship Monday through Friday, excluding holidays. Orders typically ship within 3–5 business days of placement. Holiday periods may impact carrier transit times.

We want you to be completely satisfied. If there was an error with your order or you're dissatisfied with your coffee, contact us at (907) 644-7400 or info@kaladi.com within 30 days with your order number and we'll make it right. Please note we do not accept returns on ground coffee.

Sign in to your account and click the Subscriptions tab. You'll see all your active subscriptions listed. Click on any subscription to view details, or use the "Manage subscription" dropdown for quick actions like skipping, pausing, or resuming.

Sign in to your account, go to the Subscriptions tab, and click on the subscription you want to edit. From the subscription details page, you can swap products, change variants (like grind size), or adjust the quantity.

Sign in and go to your Subscriptions tab. Click the subscription you'd like to update, then edit the product to select a different grind size from the available options.

Sign in to your account, go to the Subscriptions tab, and use the "Manage subscription" dropdown next to the subscription you want to adjust. Select "Skip next order" and confirm. Your subscription will continue as normal after the skipped delivery.

Sign in, go to the Subscriptions tab, and use the "Manage subscription" dropdown to select "Pause." Your subscription will be put on hold until you choose to resume it.

Sign in, go to the Subscriptions tab, find your paused subscription, and use the "Manage subscription" dropdown to select "Resume." Your next order will be scheduled automatically.

Sign in, go to the Subscriptions tab, click on the subscription you'd like to cancel, and select "Cancel" from the manage dropdown. You'll see a confirmation once it's been canceled. You can always start a new subscription at any time.

Sign in and go to the Subscriptions tab. Click on the subscription you want to update, then click the pencil icon next to Payment. You can select a different saved payment method or add a new card or digital wallet, then click Save.

Sign in and go to the Subscriptions tab. Click on the subscription you want to update, then click the pencil icon next to Shipping address. Make your changes and click Save.

Double-check that all your information is entered correctly, especially your billing address and phone number. If everything looks right, try using a different browser or clearing your cache. You can also try a different payment method.

Verify that your card details are correct and the card hasn't expired. Make sure your billing address matches what's on file with your bank. If it still won't work, try a different payment method or contact your bank to ensure the transaction isn't being blocked.

Our physical gift cards are currently only redeemable at our cafés and cannot be used for online purchases. Visit our Locations page to find a café near you.

Some specialty or limited-edition coffees are only available as whole bean online. You're always welcome to bring your beans to any of our café locations and we'll grind them for you.

Check your spam or junk folder first. The code is sent from Shopify and may take a minute to arrive. If you still don't see it, try requesting a new code. Make sure you're using the same email address you used when placing orders.

Make sure you're signing in with the same email address you used at checkout. If you still don't see your subscription under the Subscriptions tab, contact us at info@kaladi.com and we'll help you locate it.